Effective Date: 22/07/2025
Jurisdiction: India
Welcome to Medimyth, a digital platform operated by [Insert Company Name], hereinafter referred to as “Medimyth,” “we,” “our,” or “us.” These Terms and Conditions govern your use of our website, services, and any related applications provided by Medimyth.
By accessing or using Medimyth, you (“User”, including both Doctors and Patients) agree to abide by these Terms and Conditions.
1. Services Provided by Medimyth
Medimyth is an online scheduling platform that facilitates:
- The creation and management of doctor profiles.
- The creation of doctor availability schedules.
- The booking of appointments by patients without the need for registration or login.
Note: Medimyth does not provide any medical services or health advice. We are only a facilitator of appointment bookings between doctors and patients.
2. Eligibility to Use
- Doctors must be legally qualified medical professionals and provide valid medical registration/license numbers issued by the appropriate Medical Council in India.
- Patients must be legally competent to contract under Indian law or be assisted by a guardian.
3. Doctor Profile and Credential Verification
3.1 Profile Creation:
Doctors are required to create a profile with the following minimum information:
- Full Name
- Specialty
- Clinic/Practice Details
- Medical Registration Number
- Consultation Location & Schedule
3.2 Verification Process:
Medimyth performs a manual verification of the registration number against public databases or requests supporting documentation. We reserve the right to approve or reject any doctor profile at our sole discretion.
3.3 Doctor Responsibilities:
- Information provided must be truthful, current, and accurate.
- Any attempt to impersonate or misrepresent credentials will result in permanent removal and may involve legal action.
4. Patient Appointment Booking
4.1 Booking Without Login:
Patients can book appointments without logging in or creating an account. To do so, patients must provide:
- Full Name
- Contact Number
- Reason for Visit (optional)
4.2 Confirmation Process:
An OTP (One-Time Password) will be sent via SMS and/or email for verification during booking. Upon successful verification, a confirmation will be sent.
5. Platform Fee and Payment
5.1 Charges:
Medimyth collects a small platform convenience fee at the time of booking to cover operational and service-related costs.
5.2 No Doctor Fee Collected:
Medimyth does not collect any consultation or service fees on behalf of the doctors. Any such payments, if applicable, are to be made directly at the time of consultation as per the doctor's terms.
5.3 Refund Policy:
All platform fees collected are non-refundable under all circumstances, including:
- Doctor unavailability
- Patient cancellation or no-show
- Errors in booking by the patient
Please make bookings only after careful review of the doctor’s schedule and your availability.
6. Communications and Notifications
6.1 What We Send:
Medimyth sends the following communication to users:
- OTPs for booking authentication
- Appointment confirmations
- Appointment cancellation notices (if any)
- Important service updates related to booked appointments
These are sent via:
- SMS
6.2 No Marketing Messages:
We do not send promotional or marketing communications to users. Your contact information is only used for service-related messages.
7. Doctor Responsibilities and Conduct
Doctors using the Medimyth platform agree to:
- Only provide lawful and ethical medical services.
- Be present for scheduled appointments.
- Maintain patient confidentiality and professional standards.
- Update availability schedules promptly.
Doctors may be suspended or permanently removed from the platform if they:
- Provide false information
- Commit any professional misconduct
- Engage in illegal or unethical behavior
- Repeatedly miss or cancel scheduled appointments
Final decisions regarding removal are made solely by Medimyth’s internal compliance team.
8. Limitation of Liability
- Medimyth is not responsible for the outcome of any medical consultation.
- We do not guarantee the availability, punctuality, or service quality of any doctor listed.
- All medical advice, diagnosis, and treatment are solely the responsibility of the doctor. Medimyth plays no role in the content or quality of the medical service provided.
- Medimyth is not liable for any damages, losses, or injuries resulting from medical negligence or any interactions between users and doctors.
9. Use of the Platform
You agree:
- Not to use the platform for unlawful purposes.
- Not to access, collect, or download data using bots or scripts.
- Not to interfere with or damage the platform's servers, networks, or features.
Violation of these terms may lead to permanent banning and/or legal action.
10. Intellectual Property Rights
All content, including text, graphics, logos, icons, software, and interface design, is the exclusive property of Medimyth or its licensors. You may not reproduce, copy, modify, distribute, or use any part of the website content without prior written permission from Medimyth.
11. Privacy Policy
Our Privacy Policy explains how we collect, use, store, and protect your personal information. By using Medimyth, you agree to the terms outlined in the Privacy Policy.
Key highlights:
- No sale of user data
- Minimal data collected (only for booking)
- Secure handling and storage of data
12. Modification of Terms
Medimyth reserves the right to update or modify these Terms and Conditions at any time. Users are responsible for reviewing these terms periodically. Continued use of the platform after changes are posted constitutes acceptance of those changes.
13. Governing Law and Jurisdiction
These Terms are governed by and construed under the laws of India. All disputes arising from the use of this platform shall be subject to the exclusive jurisdiction of the courts located in [Insert City, India].
14. Contact Information
For queries, support, or reporting violations, contact us at:
Address: Kolkata, West Bengal, India