MediMyth
Privacy Policy – Medimyth

Effective Date: 22/07/2025

Welcome to Medimyth (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By accessing or using Medimyth, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect only the necessary information to provide and improve our appointment booking services.

1.1 For Patients

When you book an appointment, we collect:

  • Full name
  • Mobile number
  • Email address (if provided)
  • Appointment-related data (date, time, selected doctor)
  • OTP verification status
  • IP address and browser/device information (for security and fraud prevention)

Note: We do not require or create patient accounts or store passwords.

1.2 For Doctors

When a doctor registers, we collect:

  • Full name
  • Medical registration/license number
  • Specialty and clinic information
  • Mobile number and email address
  • Profile photo (optional)
  • Scheduling and availability data

2. How We Use Your Information

We use the information we collect only for the following purposes:

  • To confirm and manage appointments
  • To verify doctor credentials
  • To send OTPs and appointment confirmations via SMS/email
  • To process platform fee payments
  • To protect against fraud or unauthorized use
  • To comply with legal or regulatory requirements

3. Communication Policy

We only send service-related messages, such as:

  • OTP for patient identity verification
  • Booking confirmations or cancellations
  • Doctor reminders and schedule alerts

We do not send marketing or promotional content.

4. Payment Information

When a patient pays the platform fee:

  • Payments are processed through secure third-party payment gateways (e.g., Razorpay, PayU, etc.).
  • We do not store credit/debit card numbers, UPI IDs, or CVV information.
  • We may receive non-sensitive transaction metadata (e.g., payment success/failure, transaction ID).

5. Data Sharing and Disclosure

We do not sell, rent, or trade your data to any third parties.

We may share information only with:

  • Doctors: patient name, mobile, and booking time (only after booking confirmation)
  • Third-party service providers (e.g., SMS gateway, payment gateway) under strict data protection obligations
  • Law enforcement agencies, only if required by law or to protect platform users

6. Data Retention

We retain your data only for as long as necessary to:

  • Fulfill appointment bookings
  • Maintain legal or accounting records
  • Improve our services and security

Once no longer needed, data is securely deleted or anonymized.

7. Data Security

We implement strict administrative, technical, and physical safeguards to protect your personal data, including:

  • HTTPS-secured website
  • OTP verification
  • Role-based access controls
  • Secure database encryption
  • Payment gateway compliance (PCI-DSS)

However, no system is completely immune to risk. Users are advised to avoid sharing sensitive information over public networks.

8. Cookies and Tracking

We use limited cookies and analytics tools to:

  • Improve site performance
  • Prevent spam and bot activity
  • Understand usage patterns (e.g., Google Analytics)

You may disable cookies via your browser settings, though this may impact site functionality.

9. Children’s Privacy

Our platform is intended for use by adults. We do not knowingly collect personal data from children under the age of 18. If we become aware of such data, we will delete it immediately.

10. Your Rights (India – DPDP Act, 2023)

As per India’s Digital Personal Data Protection Act (DPDP), 2023, you have the right to:

  • Request access to your personal data
  • Request correction of incorrect data
  • Request deletion of your data
  • Withdraw consent to use your data (where applicable)

To exercise these rights, contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The updated version will be posted on our website with a new "Effective Date."

Your continued use of the platform after changes are posted will constitute your acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or requests, contact:

Privacy Officer – Medimyth
🏢 Address: Kolkata, West Bengal, India

Doctor Agreement – Medimyth

Effective Date: 22/07/2025

This Doctor Agreement (“Agreement”) is made between Medimyth (“Platform,” “we,” “us,” or “our”), operated by [Insert Company Name], and the Doctor (“you,” “your,” or “Doctor”) who registers to offer appointment slots through the Medimyth platform.

By registering and creating a schedule on Medimyth, you agree to the following terms:

1. Eligibility and Registration

1.1 You confirm that you are a licensed and practicing medical professional in India and hold a valid registration/license number issued by the appropriate Medical Council.

1.2 You agree to provide accurate personal and professional information, including but not limited to:

  • Full Name
  • Medical Registration Number
  • Clinic Address and Contact Details
  • Specialization and Experience

1.3 You understand and agree that Medimyth may verify your credentials from public or official sources or request documentation before approval.

2. Use of Platform

2.1 You may use the Medimyth platform solely for the purpose of:

  • Creating your doctor profile
  • Publishing your available schedule
  • Accepting patient appointments

2.2 You are solely responsible for managing your availability and ensuring that scheduled appointments are honored unless cancelled in advance for valid reasons.

2.3 You agree that Medimyth is a facilitator only and does not provide any medical advice or services directly.

3. Platform Fee and Payments

3.1 Medimyth collects a non-refundable platform fee from patients at the time of appointment booking.

3.2 You understand that Medimyth does not collect consultation fees on your behalf, and any such transactions must occur directly between you and the patient.

4. Communication and Patient Privacy

4.1 You will only receive limited patient data (name, contact number, appointment time) after an appointment is booked.

4.2 You agree to maintain strict confidentiality and comply with all applicable medical ethics and privacy laws.

5. Code of Conduct and Compliance

5.1 You agree to:

  • Maintain professionalism and punctuality
  • Avoid any unethical or misleading medical claims
  • Not misuse the platform for illegal or fraudulent activities

5.2 Medimyth reserves the right to suspend or permanently remove your profile from the platform in the event of:

  • Misrepresentation of credentials
  • Patient complaints or professional misconduct
  • Violation of any terms herein or relevant medical laws

6. Indemnity and Liability

6.1 You agree that all medical advice, diagnosis, and treatment offered to patients are your sole responsibility.

6.2 Medimyth shall not be held liable for any claim, loss, or dispute arising from medical services rendered by you.

6.3 You indemnify and hold harmless Medimyth from any legal action or damages arising from your use of the platform or your conduct as a medical practitioner.

7. Term and Termination

7.1 This Agreement shall remain valid as long as you continue using the Medimyth platform.

7.2 Either party may terminate this Agreement by giving written notice.

7.3 Medimyth reserves the right to suspend or terminate your account immediately in case of:

  • Breach of terms
  • Legal issues or regulatory action
  • Verified misconduct or complaints

8. Governing Law

This Agreement shall be governed by and construed under the laws of India, and any dispute arising out of this Agreement shall be subject to the exclusive jurisdiction of the courts in [Insert City], India.

9. Acknowledgment and Acceptance

By clicking “Accept” or submitting your profile on the Medimyth platform, you acknowledge that you have read, understood, and agreed to this Doctor Agreement.